Customer Services & Support


Eastern Wood sells a variety of products. Services, such as shipping, in relation to the Products, shall be per the Eastern Wood’s policy, which may be changed by Eastern Wood from time to time.

  • 3.1 You should take all responsibility for your own actions in utilizing the products and service and the Website in relation to the services availed or purchased by you and Eastern Wood shall not be liable for any such action or consequence thereof.
  • 3.2. You represent that you are of legal age to form a binding contract and are not a person barred from purchasing products or receiving services under the laws as applicable in Pakistan.
  • 4.1 The Pricing Information relating to the product shall be as displayed on the Website and as disclosed to you at the time of your purchase/order.
  • Eastern Wood does not guarantee that the price will be the lowest for similar products within any given locality, city, region or geography. Prices and availability are subject to change without notice or any consequential liability to you.
  • 4.2. While Eastern Wood strives to provide accurate information relating to products and services including pricing information, but typographical and other errors may occur. In the event that a product or service is listed at an incorrect price or with incorrect information due to an error, Eastern Wood will have the right to modify the price of the product or services and contact You for further instructions via the e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If Eastern Wood cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.
  • 4.3. The following discount coupons are not allowed to be used during the sale period: Employee discounts, Employee Referrals & Sign-up Promotion (FTC) if any. All vouchers which are equivalent to cash will still be applicable – Customer referral codes and vouchers, Large Cart Vouchers, any replacement/gift vouchers customers might have received. Eastern Wood reserves the right to change the discounts offered at any time during the sale and without prior notice.

You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard, You agree to provide valid, correct and accurate credit/debit card details to the approved payment gateways for purchasing products or availing services on the Website. You shall not use the credit/debit card that is not lawfully owned by You. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/debit card details. Eastern Wood expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/debit card.

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